You’ve been following my articles over the last couple of years, you know I have a friend who became a community manager. She, like all of us, loves it while simultaneously wanting to poke her eyes out. So, normal, right? Much to her amusement I have written several articles about the various scenarios managers – especially newer managers – find themselves in based on my observations of her experiences which in a way are reflections of my own experiences back in the day. Here’s what struck me this week: THAT guy.
You know who I’m talking about. That guy. Or that woman (for simplicity’s sake, we’ll use “guy” as the collective term). The one with a complaint or comment about everything. The one who fills your inbox. The one who leaves voicemail. The one who, on Friday at 6:15pm, makes an emergency complaint about a parking issue. THAT guy. Sometimes, that guy isn’t a bad guy, just a time sucker. And sometimes that guy is on the Committee!